Returns & Exchanges

At Gumball1, we strive for total satisfaction with every treat; however, due to the perishable nature of our products, we can only accept returns on unopened, non-food merchandise or damaged items within 14 days of delivery.

1

Contact Support

Email our customer service team with your order number and photos if the product arrived damaged or incorrect.

2

Await Authorization

Our team will review your request within 24 hours to provide a Return Merchandise Authorization (RMA) number and shipping instructions.

3

Pack Securely

Place the unopened items in their original packaging, ensuring the RMA number is clearly written on the outside of the box.

4

Receive Refund

Once your return is inspected at our warehouse, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing